1. Parties

1.1. Service Provider: Culture Collective Services, providing social media marketing services.
1.2. Consumer: The individual or entity receiving services from the Service Provider.
1.3. Third Party: Any individual or entity not forming part of this agreement.

2. Services & Payment

2.1. Quotations are valid for 14 days and subject to change at the Service Provider’s discretion or Consumer’s request.
2.2. Services are contracted for a minimum term of 6 months on a retainer basis.
2.3. The monthly retainer fee (as quoted) is payable in advance by the last day of each month.
2.4. No work will commence until the quotation is accepted in writing.
2.5. Content plans are delivered on the 25th of each month for the following month. The Consumer has five (5) working days (up until the last working day before the new month) to approve the plan via the Rella platform. If no feedback is received, the plan will be deemed approved by default.
2.6. Revisions requested after plan approval must be submitted no later than 2 business days before the scheduled posting date and must be made in writing.
2.7. Urgent change requests made less than 24 hours before a post is scheduled may incur additional charges, especially if they require after-hours work.
2.8. Any change requests submitted after 17:30 on a working day will be charged at after-hours rates of R750 per hour, subject to additional costs depending on the request.
2.9. The Consumer is responsible for supplying all content not created by the Service Provider, including but not limited to logos, CI files, font files, third-party content, offers, and internal news. The Service Provider will not liaise with third parties — the Consumer remains the sole point of contact.
2.10. Any additional or altered services requested will form part of the initial agreement and must be confirmed in writing, with additional costs accepted prior to commencement.
2.11. Payment must be made in full within 30 days of invoice. 30-day accounts must be settled within 30 days of statement to ensure continued service delivery.
2.12. The Service Provider reserves the right to withhold content until payment is received in full.
2.13. Overdue accounts may accrue interest at the repo rate.
2.14. Delivery times are estimates only and subject to change. Exact dates and times cannot be guaranteed.
2.15. If the Consumer chooses not to use the Service Provider’s photography/videography services, they are responsible for providing suitable content. The Service Provider will not outsource these services.
2.16. The Consumer must ensure that any content they provide is correct and accurate, including spelling, links, and information.

3. Termination

3.1. If the Consumer terminates services early, they remain liable for all labour, services, and costs incurred up to that date.
3.2. In case of breach, the Service Provider will provide a 7-day notice to rectify.
3.3. If the Consumer fails to rectify, the Service Provider reserves the right to terminate the agreement. The Consumer will remain liable for any costs incurred to date.

4. Complaints

4.1. The Consumer may raise objections to finalised content within 5 days of delivery, in writing.
4.2. The Service Provider will evaluate and respond within 7 days.
4.3. Unresolved disputes may be referred to the relevant Ombud or court with jurisdiction. Legal costs will apply on an attorney-client scale.

5. Domicilium

5.1. Both parties choose the addresses stated in this agreement for all legal correspondence.

6. Copyright & Intellectual Property

6.1. All content remains the intellectual property of the Service Provider until full payment is received.
6.2. The Consumer may not request or instruct the Service Provider to infringe any third-party copyright or intellectual property rights.

7. Consumer Obligations

7.1. The Service Provider shall not be held liable for damages, delays, or losses resulting from the Consumer:

• Failing to provide access or information/content.

• Providing information/content late, inaccurate, or incomplete.

• Delaying approvals or missing deadlines.

7.2. Should the Consumer fail to meet deadlines or provide accurate materials, the Service Provider cannot be held responsible for resulting consequences.

8. Protection of Personal Information (POPIA)

8.1. The Consumer consents to the Service Provider processing personal information for service delivery in compliance with POPIA.
8.2. The Consumer has the right to request access, amendment, or deletion of their personal information. Complaints may be lodged with the Information Regulator at complaints.IR@justice.gov.za.
8.3. If delivery is requested by anyone other than the authorised Consumer, prior written consent must be provided.

9. Signature & Acceptance

By engaging our services, the Consumer acknowledges that they have read, understood, and agreed to these terms and conditions, and are bound by them.